REFUND & RETURNS POLICY
BARS Training Australia - The Public Safety Professionals

Refund Policy (Training)

 

All requests for refunds need to be made in writing and be accompanied by supporting documentation where applicable.

 

BARS Training Australia will make a full refund of all fees paid (including enrolment fees) should a course be discontinued or cancelled.  

 

Should the student desire to take an alternative course with BARS Training Australia Pty Ltd, fees will be fully transferable to that course. In the event of a course for which the student was enrolled being unavailable or no acceptable alternative course is available, fees are fully refundable.

 

Should a student cancel an enrolment with BARS Training Australia Pty Ltd, the following conditions will apply regarding a refund of fees:

  • The enrolment fee of $100 is non-refundable unless otherwise state

  • Cancellation up to two week prior to the commencement of training, a full refund (including appropriate enrolment fee) will be given.

  • Cancellation up to one week prior to the commencement of training, a full refund (less the appropriate enrolment fee) will be given.

  • No refunds or transfer will be given for cancellations or discontinuations after course commencement date or after exclusion for unsatisfactory attendance or behaviour, except where extenuating circumstances may be found to exist*.

  • Course is considered to have commenced upon receipt of course materials.

  • Students will have three (3) months to complete their course from this date unless extenuating circumstances exist.
  • Should a student fail to demonstrate extenuating circumstances after this three (3) month period, they may be deemed to have unsatisfactory attendance and withdrawn from the respective course.
  • Confidentiality of student information will be ensured.

  • Refunds will be paid within one (1) week of the claim being agreed.

All fees paid in advance are kept in a number 2 account (deposit account) to ensure sufficient funds are always available for refund.

 

* Extenuating circumstances: Should a student have to discontinue a course for legitimate reasons, such as sickness, exceptional family circumstances, a pro-rata refund will be given less a 10% administration fee.

 

Refund Policy (Products)

 

If you receive goods purchased on-line that are not substantially as described then you may return the product for a refund. You must contact us on 0414 527 800 within 48 hours of receipt with the following information.

 

  • invoice number

  • name and contact details of original purchaser

  • id or code of product to be returned

  • if the product box has been opened

  • reason for return

 

The product is then to be returned to:

 

BARS Training Australia

P.O Box 516

Runaway Bay  QLD  4216

 

Only unused products returned with the original packaging may be returned for a refund.

 

Warranty returns procedure

For products returned under warranty you will also need to contact us on 0414 527 800 with the information listed below.  You must make sure that the returned product is suitably packaged in order to prevent damage during return shipping.

 

  • invoice number

  • name and contact details of original purchaser

  • id or code of product to be returned

  • reason for return

 

The product is then to be returned to:

 

BARS Training Australia

P.O Box 516

Runaway Bay  QLD  4216


A copy of the original invoice must be included with the returned product. We accept no responsibility for cost of return postage or the loss or damage occurring in return transit to us, should the product not be satisfactorily packaged. If no defect is found or the product is not covered by warranty then it may be returned to you at your cost.

 
 
 

PO Box 516, Runaway Bay QLD 4216 | Phone: 0414 5278 00 | Email: garry@barstraining.com.au | Web: www.barstraining.com.au